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The Duke’s Guarantee
Root Control Done Right, Guaranteed
We guarantee to kill all the roots in
every sewer we treat in order to eliminate main line sewer
stoppages.
If live roots are found in a sewer within
six months after the application, or if a treated sewer plugs
up and floods due to tree roots during the guarantee period
(see below), we will re-treat that \ection, at our own expense,
or remit to the customer 100% of the payment we received to
treat that section of sewer.
The decision of the customer as to the
cause of the plug-up is binding.
This guarantee applies only to sewer stoppages
caused by live tree roots. It does not apply to stoppages
caused by grease or other foreign matter; flat, collapsed
or deformed pipe; or flooding caused by a surcharged or plugged
sewer section downstream from a guaranteed sewer section.
This guarantee applies to main line sewers only.
Guarantee Period
Any section of sanitary sewer we treat will not plug up and
flood due to tree root obstructions for a period of two years.
The guarantee period begins on the date of treatment, and
ends two years after the date of treatment.
Extended Guarantee with Repeat
Treatments
Whenever we perform a repeat application to a section of sewer
within six months of the expiration of the previous guarantee,
the guarantee is extended for an additional three years.
Re-treatments, performed at no charge
in honor of the guarantee, do not extend the expiration date
of the guarantee.
Liability
Duke’s is an insured, fully licensed pesticide application
company, and is certified to apply EPA registered herbicides
to sanitary sewers in compliance with Federal and State regulations.
Duke’s accepts responsibility for
any damage to above-ground vegetation. Duke’s is not
responsible for damages caused by sewer stoppages.
Click here to download PDF
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“In
the year since the project was completed, we experienced just
three root related trouble calls out of 457 sections treated.
In each case, Duke’s
re-treated the pipe section (per their guarantee).”
–Stan Stewart, American City & County Magazine
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